Content Ownership: Client will obtain all rights of copy, authorizations and permissions for use of text, graphics, logos, and other website elements that were created by SGH.

Link Back: Client agrees to display a link back to SGH on their website. SGH agrees to place the link in an esthetically pleasing location that fits with the client’s website design.

Payment: Unless previous arrangements have been made, all web design clients must pay 50% of the project quotation price promptly after it has been agreed upon. The remaining 50% will be paid after the project is completed and the client is satisfied. Payments can be made by Paypal, check, money order, or US cash.

Post Completed Refunds: Receipt of the final payment acknowledges acceptance of the final project. Once the final project is uploaded onto the client's server, no refunds will be issued.

Pre Completed Refunds: If a client wishes to terminate the project, after the time the initial deposit is made, and before the project is completed, refunds will be issued. Refunds will be based on the amount of work completed.

For Networking Clients:

Licensed software: We can not legally install software on your computer that we know is pirated. If you plan on using software that has not been paid for, we can not install it for you. We can, however, help you find free Open Source alternatives that are nearly as good as their insanely priced corporate counterparts.

Responsibility: For clients who have their network created by SGH, full coverage is given for all aspects of the network. This coverage continues unless the client wishes to make changes or “experiment” with the network, at which time responsibility becomes solely the client’s.
If upgrades become essential to the security or functionality of the network, it is the client’s responsibility to authorize SGH to make the upgrades, or responsibility transfers solely on the client.
For clients who have their networks upgraded (pre-existing network), responsibility will be honestly delegated to the diagnosed cause of the problem. Any issues caused by SGH will be full responsibility of SGH, and likewise for the client.

“Network” Responsibility: Although computers and peripherals are part of the whole network, the network itself is not able not create any problems for them. Internet connectivity or other network function might cease, but that is the extent of their involvement. It is for this reason that computers and other peripherals are not covered in “network responsibility”.

Payment: Unless previous arrangements have been made, all networking clients who provide their own hardware must pay 50% of the project quotation price promptly after it has been agreed upon. The remaining 50% will be paid after the project is completed and the client is satisfied.
For clients who purchase hardware through SGH, the cost of equipment plus 25% of labor costs is due prior to the project start date. The remaining 75% of labor costs will be paid after the project is completed and the client is satisfied. Payments can be made by Paypal, check, money order, or US cash.

Post Completed Refunds: Receipt of the final payment acknowledges acceptance of the final project. After this time no refunds will be issued.

Pre Completed Refunds: If a client wishes to terminate the project, after the time the initial deposit is made, and before the project is completed, refunds will be issued. Refunds will be based on the amount of work completed.

For Custom Computer Clients:

Responsibility: All computers created by SGH are fully guaranteed for a period of 90 days. During this period all hardware (that is still under manufacturer warranty) that malfunctions will be the responsibility of SGH. After this period, all hardware will be the responsibility of the client. If a problem is due to faulty hardware that is still under manufacturer’s warranty, then client has the option of contacting the manufacturer or having SGH do so on his/her behalf at no extra charge. If client opts to have SGH contact the manufacturer then client will pay any shipping or additional charges from the supplier that may be incurred pertaining to the replacement hardware. Replacement of hardware that malfunctions during the first 90 days but is outside of the manufacturer's warranty will be at client's cost, but labor will be free.

“Hardware” Responsibility: Client assumes responsibility for his/her usage of the custom computer once it is turned over to him/her. It is for this reason that SGH is not responsible for software or data malfunction, unless the cause is determined to be hardware failure. “Hardware” responsibility covers all physical components of the computer, which SGH has assembled.

Payment: Unless previous arrangements have been made, all custom computer clients must pay 100% of the project price promptly after it has been agreed upon. This includes the cost of parts and labor. Payments can be made by Paypal, check, money order, or US cash.

Returns: If a return is requested before labor has begun, a refund will be issued, less a $100 restocking fee that covers the cost of shipping and restocking to the parts manufacturer and the time needed to do so.
If labor has begun, a refund will be issued for parts that qualify for return to the manufacturer, less a $100 restocking fee that covers the cost of shipping and restocking to the parts manufacturer and the time needed to do so. (Some items are not able to be returned after the package has been opened.)
If labor has ended, no returns or exchanges will be issued. Please see “Responsibility” for an explanation of what SGH covers in the event of faulty hardware, and for details on the 30 day full guarantee.

List of projects that we will not accept:

Any work with companies greater in size than 100 employees (Does not include non-profit organizations, which may be of any size).

Companies or organizations that directly promote or offer products/services that contain any of the following;
adult content (excluding tasteful artistic sites, at our discretion); animals as food, fashion, entertainment, or experiments; grossly environmentally irresponsible; websites containing only affiliate links; or other content we are not comfortable with (also at our personal discretion).