Why
Such Great Heights uses pcAnywhere
With
today's technology and the wide reach of the Internet,
technical support problems no longer need to be
exclusively handled by a personal visit or by mailing in your PC to a service center. Many computer problems can now be diagnosed and solved without ever having to wait for a technician's visit or even unplugging your computer.
pcAnywhere
is a software program that securely allows one
PC to remotely access another PC through a network
connection. The key words here are "remotely" and "securely," meaning
that with the proper authentication and high
encrypted connection, Such Great Heights can access a PC over the Internet (the ultimate network)
allowing for quick and painless technical support. Simply leave your computer on overnight and a Such Great Heights technician will have the problem fixed by morning.*
» pcAnywhere
Advantages
» Remote
access technical support
» Save $10/hour on technical support fees
» No miscommunications over the phone and more hands-on help
» Secure and safe connection over the Internet
» No more missing days at work to be home for a support technician
» No driving to and from support center required for technicians or customers, saving everyone time and money
» Secure file transfers of important updates and driver support
Unprecedented
Technical Support!
|
For
problems that are software-related†, pcAnywhere
can allow a Such Great Heights support technician
to remotely login to a user's PC (after receiving authorization from the customer)
to troubleshoot, configure, and ultimately fix
the customer's software problem. All from the
Such Great Heights headquarters! This streamlines the process of technical support, greatly reducing the cost and time involved in returning a computer to 100% efficiency.
* PC problems vary in severity and complexity and some will take longer to repair.
† Hardware-related problems can sometimes be diagnosed remotely, but often times hardware-related problems must be dealt with in person.
